- Personal information we collect:
- We collect personal information from users who register for classes or purchase services/products from us, such as name, contact information, and payment details.
- We also collect personal information from users who sign up for newsletters or who contact us through our website or social media accounts.
- When you visit our website, we may collect information about your device and browsing activity using cookies and similar tracking technologies.
- How we use personal information:
- We use the personal information we collect to provide and improve our classes and services, to communicate with you, and to fulfill orders and process payments.
- We may also use personal information for marketing purposes, such as sending newsletters or promotional offers. You can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in the emails we send you.
- Disclosure of personal information:
- We do not sell or rent personal information to third parties.
- We may share personal information with service providers who assist us in operating our business, such as payment processors or IT service providers. These service providers are required to protect the confidentiality of your personal information and use it only for the purposes for which it was disclosed.
- We may also disclose personal information as required by law or to protect the rights and safety of ourselves and others.
- Protection of personal information:
- We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
- However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your personal information.
- Contact us:
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Refund and Returns Policy
Erato Studio is committed to providing high-quality mixing, mastering, audio sample, and classes to our customers. If for any reason you are not satisfied with our services, we offer a full refund or credit towards future services or products within 14 days of the original purchase.
To request a refund or credit, please contact us at Info@eratostudio.com with your order number and a brief explanation of your dissatisfaction.
Refunds or credits will not be granted for classes that have been attended or completed.
Erato Studio reserves the right to make exceptions to this policy on a case-by-case basis. If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Attended classes
Once your refund is requested and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@eratostudio.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at Info@eratostudio.com for questions related to refunds and returns.