Privacy Policy

Last updated: 18 July 2026

At Erato Studio, we are committed to protecting the privacy of our customers, website visitors, students, and users of our products and services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have.

1. Who we are

Erato Studio is operated by:

Trading name: Erato Studio
Registered address: Snoekgracht 31, Beuningen, The Netherlands
Chamber of Commerce number: 88196747
Email address: info@eratostudio.com

Erato Studio is the data controller responsible for the processing of personal information described in this Privacy Policy.

2. Personal information we collect

We may collect the following categories of personal information.

Information you provide to us

We collect personal information when you:

  • Purchase or download a product;
  • Register for or attend a class;
  • Purchase mixing, mastering, coaching, or other services;
  • Create an account;
  • Contact us through our website, email, or social media;
  • Subscribe to our newsletter;
  • Submit audio files, project files, stems, reference tracks, or other materials;
  • Request customer support, a refund, or exercise a legal right.

This information may include:

  • Your name;
  • Email address;
  • Billing address;
  • Company name;
  • VAT number;
  • Telephone number;
  • Order and transaction information;
  • Account details;
  • Newsletter preferences and proof of consent;
  • Messages and correspondence;
  • Audio files, project files, and other materials you provide to us;
  • Information needed to provide customer support.

Payment information

Payments may be processed by third-party payment providers such as MOLLIE, PAYPAL, iDEAL OR OTHER PAYMENT PROVIDERS.

We generally do not receive or store your complete payment card or bank account details. We may receive payment confirmations, transaction identifiers, payment status information, and limited billing information from the payment provider.

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages viewed;
  • Date and time of access;
  • Security and error logs;
  • Cookie identifiers and similar technical information.

Non-essential analytics, advertising, and tracking technologies will only be used where required consent has been obtained.

3. How we use personal information

We may use personal information for the following purposes.

Providing products and services

We process personal information to:

  • Process and fulfil orders;
  • Provide access to digital downloads;
  • Activate and manage product licences;
  • Provide mixing, mastering, coaching, and classes;
  • Communicate about orders, appointments, or projects;
  • Provide technical support;
  • Process payments, refunds, and invoices;
  • Manage customer accounts.

The legal basis for this processing is the performance of a contract or taking steps at your request before entering into a contract.

Legal and administrative obligations

We process certain information to:

  • Maintain financial and tax records;
  • Comply with applicable laws;
  • Handle legal claims;
  • Respond to lawful requests from authorities;
  • Prevent and investigate fraud or misuse.

The legal basis for this processing is compliance with a legal obligation or, where applicable, our legitimate interest in protecting our business and legal rights.

Newsletters and marketing

We may send newsletters, product updates, production tips, and promotional offers when you have given us permission to do so.

Newsletter registration is optional and is not required to purchase or download a product unless a separate offer clearly and lawfully states otherwise.

You can withdraw your consent at any time by:

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

We may retain limited information about an unsubscribe request to ensure that we do not add you to the mailing list again without new consent.

Website operation and security

We may process technical information to:

  • Operate and maintain the website;
  • Secure accounts, downloads, and licence systems;
  • Detect spam, fraud, abuse, or unauthorised access;
  • Diagnose technical problems;
  • Improve the reliability and usability of our website and services.

The legal basis for this processing is our legitimate interest in operating and protecting our website and business.

4. Cookies and similar technologies

Our website may use cookies and similar technologies.

Essential cookies may be used where necessary to:

  • Operate the shopping cart and checkout;
  • Maintain user sessions;
  • Remember privacy preferences;
  • Secure the website;
  • Provide purchased or requested functionality.

Analytics, advertising, embedded media, and other non-essential cookies are only used after consent where consent is legally required.

5. Embedded content from other websites

Pages on our website may include embedded content, such as videos, audio players, images, social media content, or other external services.

Embedded content from another website may behave in the same way as if you visited that website directly. The external provider may:

  • Collect information about you;
  • Use cookies or similar technologies;
  • Monitor your interaction with the embedded content;
  • Combine information with an account you have with that provider.

Where required, embedded content that uses non-essential cookies or tracking will not be loaded until you have provided consent.

6. Sharing personal information

We do not sell or rent personal information.

We may share personal information with trusted third parties where this is necessary to operate our business, including:

  • Website and hosting providers;
  • WordPress and WooCommerce service providers;
  • Payment processors;
  • Email and newsletter providers, including Brevo;
  • Cloud storage and file-transfer providers;
  • Analytics and security providers;
  • Accountants, legal advisers, and other professional advisers;
  • Government authorities or law-enforcement agencies where legally required.

These parties may only receive the information reasonably necessary for their services. Where required, we enter into appropriate agreements requiring service providers to protect personal information.

Some providers act as independent data controllers for certain processing activities. Their own privacy policies may apply to those activities.

7. International transfers

Some service providers may process information outside the Netherlands or the European Economic Area.

Where personal information is transferred to a country that does not provide an equivalent level of data protection, we will use an appropriate legal safeguard where required. This may include:

  • An adequacy decision adopted by the European Commission;
  • Standard Contractual Clauses;
  • Additional contractual, organisational, or technical safeguards.

You may contact us for more information about the safeguards used for a particular transfer.

8. How long we retain personal information

We do not retain personal information for longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required by law.

We generally apply the following retention periods:

  • Order, invoice, payment, and accounting records: at least seven years, or longer where legally required;
  • Customer account information: until the account is deleted, unless information must be retained for another lawful reason;
  • Newsletter information: until you unsubscribe or withdraw consent, after which limited suppression information may be retained;
  • Contact and customer-support correspondence: up to two years after the matter has been resolved, unless longer retention is necessary;
  • Audio files, stems, project files, and service materials: 24 months after completion of the service, unless otherwise agreed;

Information may be retained for longer where this is necessary to establish, exercise, or defend a legal claim.

9. Protection of personal information

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access;
  • Unlawful use or disclosure;
  • Accidental loss;
  • Alteration;
  • Destruction.

These measures may include access controls, secure connections, software updates, backups, authentication measures, monitoring, and restrictions on access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

10. Your privacy rights

Subject to the conditions and exceptions in applicable law, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of your personal information;
  • Request restriction of processing;
  • Object to processing based on legitimate interests;
  • Object at any time to direct marketing;
  • Receive certain information in a portable and machine-readable format;
  • Withdraw consent at any time;
  • Lodge a complaint with a data-protection authority.

To exercise a privacy right, contact us at info@eratostudio.com.

We may ask for information necessary to confirm your identity. We will respond within the legally required period.

You also have the right to lodge a complaint with the Dutch supervisory authority:

Autoriteit Persoonsgegevens

We encourage you to contact us first so that we have the opportunity to resolve your concern.

11. Required and optional information

Some information is required to process an order, provide a service, issue an invoice, create a licence, or comply with the law.

When required information is not provided, we may be unable to provide the requested product or service.

Information used for newsletters and optional marketing is voluntary.

12. Automated decision-making

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects, unless we inform you otherwise and have an appropriate legal basis.

Automated tools may be used for security, fraud prevention, spam detection, and payment-risk checks. Where a third-party payment provider performs these checks, its own privacy policy may apply.

13. Children

Our website and services are not specifically directed at children under the age of 16.

If consent is required for the processing of information relating to a person under 16, permission from a parent or legal guardian may be required.

If you believe that a child has provided personal information without appropriate permission, please contact us.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, data-processing activities, service providers, or legal obligations change.

The current version will be published on our website together with the date of the latest update. Where appropriate, we may provide additional notice of material changes.

15. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information, contact:

Erato Studio
Email: info@eratostudio.com

Refund and Withdrawal Policy

Last updated: 18 July 2026

Erato Studio is committed to providing high-quality mixing, mastering, audio products, plugins, sample packs, and classes.

This policy explains your rights when cancelling an online purchase, requesting a refund, or reporting a problem with a product or service.

Nothing in this policy limits any mandatory consumer rights that apply to you.

1. Right of withdrawal

If you are a consumer and enter into an online agreement with Erato Studio, you generally have the right to withdraw from the agreement within 14 days without giving a reason, unless a legal exception applies.

For services and digital content, the withdrawal period generally begins on the day after the agreement is concluded.

To exercise your right of withdrawal, you must inform us before the withdrawal period expires.

You can do this by:

You may use the model withdrawal form at the end of this policy, but its use is not mandatory.

2. Digital downloads

Digital products include, but are not limited to:

  • Sample packs;
  • Audio files;
  • Presets;
  • Project files;
  • Patcher tools;
  • Software;
  • Plugins;
  • Licence keys;
  • Other downloadable content.

Consumers generally have the right to withdraw from an online purchase of digital content within 14 days of entering into the agreement, unless the right of withdrawal has validly expired under applicable law.

 

Erato Studio currently provides digital downloads immediately without requiring customers to waive their statutory right of withdrawal. This means that downloading or accessing the digital product does not, by itself, remove the consumer’s right to withdraw within the applicable 14-day withdrawal period.

 

To exercise the right of withdrawal, the customer must notify Erato Studio before the withdrawal period expires by using the available online withdrawal function or by contacting info@eratostudio.com.

 

When a customer validly withdraws from the agreement, Erato Studio will refund the amount paid using the original payment method, unless another method is expressly agreed.

 

After withdrawing from the agreement, the customer must stop using the digital content and may not share, distribute, publish, sell, or otherwise make it available to another person.

 

The right of withdrawal is separate from the customer’s statutory rights when digital content is defective, incomplete, incompatible with the stated requirements, or otherwise does not conform to the agreement.

3. Free digital products

Some digital products are offered free of charge.

Where no purchase price was paid, there is no payment to refund. However, if a free digital product does not work as reasonably expected or does not match its description, please contact us so that we can provide an appropriate solution where legally required.

 

Newsletter consent is separate from acceptance of the conditions for a free download. Unless expressly and lawfully stated otherwise, you do not have to subscribe to marketing communications to receive a free product.

 

4. Mixing, mastering, and other services

You generally have 14 days from entering into an online service agreement to withdraw from that agreement.

If you expressly request that we begin providing the service during the withdrawal period and you later withdraw before the service is completed, we may charge a proportionate amount for the work already performed.

Your right of withdrawal may expire once the service has been fully performed where:

  1. You expressly requested that performance begin during the withdrawal period;
  2. You agreed that the service could be completed during that period; and
  3. You acknowledged that you would lose the right of withdrawal once the service was fully performed.

Custom work that has already been delivered remains covered by your statutory rights if it was not carried out as agreed.

5. Classes and coaching sessions

You may have a statutory right to withdraw from an online booking within 14 days, depending on the nature and scheduled date of the service.

If you request that a class or coaching session takes place during the withdrawal period, the rules concerning early performance of services may apply.

Refunds will not normally be granted for a class or coaching session that:

  • Has already been attended;
  • Has been fully completed as agreed;
  • Was missed by the customer without timely cancellation;
  • Was cancelled outside the applicable cancellation period.

The following rescheduling and cancellation terms apply:

  • A class may be rescheduled without charge when cancelled at least 48 hours before the scheduled start time;
  • Cancellations made less than 48 hours before the scheduled start time may be charged in full;
  • If Erato Studio cancels a class, you may choose a replacement date or receive a refund for the cancelled class.

These cancellation rules do not remove any mandatory statutory rights.

6. Voluntary satisfaction policy

In addition to your statutory rights, Erato Studio may, at its discretion, offer a full or partial refund or credit towards a future service or product when you contact us within 14 days of purchase and explain the problem.

A discretionary refund or credit will normally not be offered where:

  • A digital product has already been downloaded or activated;
  • A licence key has already been issued and used;
  • A class has already been attended or completed;
  • Custom work has already been substantially or fully performed;
  • The problem results from unsupported software, hardware, operating systems, or third-party products that were not listed as compatible;
  • The product has been misused or used in breach of its licence.

This voluntary policy does not replace or limit your statutory rights.

7. Defective or non-conforming products and services

If a digital product or service does not work as reasonably expected, does not match its description, or was not provided as agreed, contact us at info@eratostudio.com.

Please provide:

  • Your name;
  • Order number;
  • A description of the problem;
  • Relevant screenshots or error messages;
  • Information about your software, operating system, and device where relevant.

Where legally required, we will attempt to bring the product or service into conformity within a reasonable period and without additional charge.

Depending on the circumstances, an appropriate solution may include:

  • Technical support;
  • A replacement download;
  • Repair or correction;
  • Re-performance of a service;
  • A proportionate price reduction;
  • Termination of the agreement and a refund.

8. How to request a refund

To request a refund, credit, or withdrawal, contact:

Email: info@eratostudio.com

Include:

  • Your full name;
  • The email address used for the order;
  • Your order number;
  • The product or service concerned;
  • The date of purchase;
  • Whether you are exercising a statutory right of withdrawal or reporting a problem.

You do not have to provide a reason when exercising a valid statutory right of withdrawal. A description of the issue may, however, help us resolve the matter more quickly.

9. Processing refunds

We will confirm receipt of your request and inform you whether further information is needed.

Where you are legally entitled to a refund, it will be processed within the legally required period and normally no later than 14 days after we receive your valid withdrawal notice.

Refunds will normally be issued using the same payment method used for the original transaction, unless another method is expressly agreed.

We do not charge a fee for processing a valid statutory refund.

The time required for funds to appear in your account may depend on your bank, card issuer, or payment provider.

10. Late or missing refunds

If an approved refund has not appeared:

  1. Check your bank or payment account again;
  2. Contact your card issuer or payment provider;
  3. Contact your bank, as processing may take additional time;
  4. Contact us at info@eratostudio.com if the refund is still missing.

11. Sale items

Products purchased at a discounted or promotional price remain covered by applicable statutory consumer rights.

A product will not be excluded from a legally required refund, repair, replacement, or other remedy solely because it was purchased during a sale.

Any additional voluntary refund policy may be subject to the conditions stated at the time of the promotion.

12. Gift cards and store credit

Used or partially redeemed gift cards and store credits are generally not refundable, except where required by law.

Unused gift cards purchased online may be subject to statutory withdrawal rights where no exception applies.

Store credit offered as a voluntary resolution does not replace your right to receive a monetary refund where the law entitles you to one.

13. Business customers

Certain consumer rights, including the statutory 14-day withdrawal period, may not apply when you purchase exclusively in the course of a business or profession.

Any rights expressly granted to business customers under this policy are in addition to the applicable agreement and licence terms.

14. Model withdrawal form

Complete and send this form only if you wish to withdraw from an agreement and the right of withdrawal applies.

To:
Erato Studio
Email: info@eratostudio.com

Sample Pack and Plugin Licence Agreement

Last updated: 18 July 2026

This Licence Agreement applies to sample packs, plugins, software, presets, project files, Patcher tools, licence keys, and other audio-production products supplied by Erato Studio.

By purchasing, downloading, installing, activating, or using an Erato Studio product, you agree to this Licence Agreement.

If you do not agree to these terms, do not download, install, activate, or use the product.

1. Ownership

Erato Studio products and their contents are copyrighted works owned by Erato Studio or its licensors.

The purchase or authorised download of a product does not transfer ownership or copyright to you.

All rights not expressly granted under this Licence Agreement remain with Erato Studio and its licensors.

2. Licence grant

After purchasing or legitimately obtaining an Erato Studio product, you are granted a:

  • Non-exclusive;
  • Non-transferable;
  • Non-sublicensable;
  • Single-user

licence to use the product for personal or commercial music-production purposes, subject to this Licence Agreement.

This licence continues unless it is terminated in accordance with these terms.

Free products are covered by the same licence unless different terms are clearly stated for the relevant product.

3. Permitted use of sample packs

You may use sounds from an Erato Studio sample pack in your own original musical productions, including:

  • Commercially released music;
  • Non-commercial music;
  • Live performances;
  • Videos;
  • Films;
  • Games;
  • Podcasts;
  • Advertisements;
  • Other audiovisual productions.

You may edit, process, layer, mix, and combine the sounds with other material as part of a larger original production.

You may distribute and commercially exploit your finished production, provided that the Erato Studio content is not distributed separately, substantially unchanged, or in a form that allows another person to extract and reuse it as a sample library.

4. Permitted use of plugins and software

You may install and use a purchased plugin or software product on up to 3 devices that you personally own or control.

The licence is issued to one individual user. Companies, teams, educational institutions, and studios with multiple users must obtain a separate licence for each user unless Erato Studio agrees otherwise in writing.

You may use the output created with the plugin or software in personal and commercial musical productions.

5. Licence keys

A licence key may only be used by the person or organisation to whom it was legitimately issued.

You may not:

  • Share a licence key with another person;
  • Publish a licence key online;
  • Sell, rent, lend, transfer, or sublicense a licence key;
  • Use a licence key obtained through an unauthorised source;
  • Circumvent, disable, or interfere with licence-verification systems;
  • Create or use an unauthorised or pirated copy of an Erato Studio product.

Sharing includes in-person sharing, private online sharing, public sharing, account sharing, and distribution through file-sharing services.

Erato Studio may deactivate a licence key where there is reasonable evidence that it has been shared, stolen, fraudulently obtained, or used in material breach of this Licence Agreement.

Where reasonably possible, we may contact the registered customer before deactivation and provide an opportunity to explain the circumstances.

6. Prohibited distribution

You may not distribute, sell, rent, lend, upload, sublicense, or share an Erato Studio product or any of its contents:

  • As an individual file;
  • As part of another sample pack;
  • As part of another audio library;
  • As a preset collection;
  • As a sound-design resource;
  • As part of another plugin or software product;
  • Through a file-sharing service;
  • Through a shared account or download folder;
  • In any form that allows third parties to access or reuse the original content.

You may not use an Erato Studio product to create a directly competing sample pack, preset pack, audio library, plugin, or software product containing the original or substantially reproduced content.

7. Copying, modification, and reverse engineering

You may make reasonable backup copies solely for your own use.

Except where mandatory law expressly permits it, you may not:

  • Copy or reproduce the product for another person;
  • Reverse engineer, decompile, or disassemble a plugin or software product;
  • Remove or alter copyright, trademark, licence, or ownership notices;
  • Modify the product for the purpose of redistributing or reselling it;
  • Reproduce or distribute a substantially identical copy of the product;
  • Circumvent technical protection or licensing measures.

Nothing in this section prohibits normal sound processing, editing, mixing, or creative use of samples within a finished musical production.

8. Ownership of your productions

You retain ownership of the original musical productions you create, subject to the rights of any third parties whose material you use.

Erato Studio retains ownership of the underlying sample files, software, plugin code, graphics, presets, documentation, and other protected product content.

You may not claim that you created or own the original Erato Studio product or its individual source materials.

9. Compatibility and system requirements

Before purchasing or downloading a product, you are responsible for checking the stated:

  • Operating-system requirements;
  • Plugin format;
  • Software version;
  • Digital audio workstation compatibility;
  • Hardware requirements;
  • Installation instructions.

Compatibility with software, operating systems, or hardware that is not listed on the relevant product page is not guaranteed.

Erato Studio may provide updates, bug fixes, or compatibility improvements where reasonably appropriate. Unless expressly agreed otherwise, this does not create an obligation to support every future version of third-party software, hardware, or operating systems indefinitely.

Your mandatory legal rights relating to digital products remain unaffected.

10. Support

Technical support is provided through info@eratostudio.com or another support method stated on our website.

When requesting support, you may be asked to provide:

  • Proof of purchase;
  • Your licence information;
  • Your operating system;
  • Your software or DAW version;
  • Screenshots;
  • Error messages;
  • Other information reasonably necessary to investigate the problem.

Support does not cover problems caused solely by unsupported systems, unauthorised modifications, piracy, or third-party products that are outside Erato Studio’s control.

11. Termination

Erato Studio may terminate this licence if you materially breach this Licence Agreement and, where the breach can reasonably be corrected, you fail to correct it after receiving notice.

The licence may be terminated immediately in cases involving:

  • Piracy;
  • Intentional licence-key sharing;
  • Fraud;
  • Unauthorised resale or distribution;
  • Deliberate circumvention of technical protection measures.

When the licence is terminated, you must stop using the affected product and delete all copies in your possession or control.

Termination does not affect finished musical productions that were lawfully created and distributed before termination, unless continued use would involve an ongoing infringement or unlawful distribution of the underlying product.

12. Defective products and statutory rights

Nothing in this Licence Agreement excludes or limits any mandatory rights that you have under applicable consumer law.

If a product is defective, does not match its description, or does not provide the functionality that you may reasonably expect based on the agreement, contact info@eratostudio.com.

Where legally required, Erato Studio will provide an appropriate remedy, which may include repair, replacement, an update, a price reduction, or a refund.

13. Limitation of liability

To the extent permitted by law, Erato Studio is not liable for indirect or consequential losses resulting from the use or inability to use a product, including loss of projects, data, revenue, opportunities, or business interruption.

You are responsible for maintaining appropriate backups of projects, presets, audio files, and other important data.

Nothing in this Licence Agreement excludes or limits liability where such exclusion is not legally permitted, including liability resulting from intentional misconduct or gross negligence.

14. Changes to this Licence Agreement

Erato Studio may update this Licence Agreement to reflect changes in products, technology, security requirements, or applicable law.

Changes will not unreasonably remove rights already granted under a paid licence.

The version accepted at the time of purchase will generally continue to apply to that purchase, except where a change is required by law, necessary for security, or expressly accepted by you.

15. Applicable law

This Licence Agreement is governed by Dutch law.

If you are a consumer living in another country, this choice of law does not remove any mandatory consumer protection provided by the laws of your country of residence.

Disputes may be submitted to the competent Dutch court, unless mandatory consumer law allows you to bring a claim before another competent court.

16. Contact

For questions about this Licence Agreement, contact:

Erato Studio
Email: info@eratostudio.com